Careers

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and will soon be available in the City of Chicago and Cook County. 2-1-1 Metro Chicago is seeking a thoughtful, innovative individual to lead and guide a team in ensuring that Chicago’s 2-1-1 excels in the delivery of information and referral services to serve the community while providing a positive experience for the public, 2-1-1 staff, non-profit agencies and other customers via multiple mediums. This position reports to the Vice President, Initiatives & Public Programming (IPP).

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and is being launched in Chicago and Cook County. The 2-1-1 Resource Navigator is the heart of 2-1-1, trained and certified to interact with a person in need, provide the best referrals available, and follow up to make sure assistance has been received. The individual handles customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources while maintaining the caller's confidentiality. The individual handles sensitive information and adheres to HIPAA compliance. The individual ensures that responses to inquiries are completed timely and according to established service and the Alliance of Information and Referral Systems (AIRS) quality standards. This position focuses on showing empathy, patience, compassion, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, shelter, etc.

The AVP, Technology Strategy (Chief Technology Officer, CTO) will focus on driving the technology strategy and innovation for the organization. The incumbent oversees the effective use of technology resources across the organization and collaborates with business department leaders to advise on technology solutions to enhance products and services from a digital perspective.

The (CC) Director of Community Engagement is accountable for implementing United Way’s Neighborhood Network strategy, including leading the Cook County Transforming Places Initiative. The (CC) Director, Community Engagement position is a community-facing role and will collaborate closely with the Cook County Bureau of Economic Development, Community Impact, Partner Engagement, Resource Development, and MarCom teams. This role will also collaborate with Community Impact colleagues and other organizations across the suburban Cook County region to wrap resources into Neighborhood Networks, including capacity building, program grants, pro-bono assistance, corporate and community volunteers, government resources, and advocacy efforts. The (CC) Director of Community Engagement role is a three-year funded position in accordance with the implementation of the Cook County Transforming Places Pilot Program.

Having a strong project management mindset, this position supports operations for United Way’s Community Impact team and ensures the deliverables of the Community Impact Plan are achieved. Manages all grant-making processes and deliverables for all United Way’s community investments, and other special grant programs and initiatives. Serves as the Community Impact team’s front-line representative to agency partners, generating mass communications, responding to agency information requests, and assisting agencies in navigating United Way of Metro Chicago’s online grants management system. Ensures integrity of partner agency data contained in grants management and other key systems.

The Tocqueville Society Officer’s primary function will be to solicit, steward and engage $10,000+ donors to United Way of Metro Chicago through personal engagement and programmatic elements, in partnership with multiple organizational teams.

Reporting to the President and CEO, the new Vice President, Initiatives and Public Programming will serve as a key thought partner for the senior team. They will collaborate on strategies that amplify impact and build greater public awareness of the work needed to create a stronger, more equitable Chicago region. The Vice President, Initiatives and Public Programming also will have key responsibility for the United Way of Metro Chicago’s efforts to leverage and develop civic leadership capacity in our region. A core focus of the Vice President, Initiatives and Public Programming’s portfolio will include special initiatives, including overseeing the successful launch and operation of the new 2-1-1 human services system in Chicago and Cook County.

The Web and Digital Content Strategist at United Way of Metro Chicago is responsible for maintaining United Way’s websites and providing strategic recommendations for updating, building, and creating content for United Way’s websites and marketing email campaigns. The Digital Content Strategist plans, tests, and implements high-performing web content and email campaigns into goals of stakeholder engagement and online giving. In addition, the Digital Content Strategist optimizes existing content to maximize online donation conversion, accessibility, and search engine optimization (SEO).