Careers

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with information and referral services. 2-1-1 currently provides this connection via phone, text, live chat, and website. 2-1-1 Metro Chicago is seeking a thoughtful, innovative individual to lead efforts to have our 2-1-1 regions become and maintain a cutting-edge 2-1-1 from a data and technology perspective. He/she/they will direct and guide a team in ensuring that 2-1-1 Metro Chicago is maximizing the potential of technology and information systems to serve the community while providing a positive user experience for the public, 2-1-1 staff, non-profit agencies, and other end users of the 2-1-1 website and database.

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and will soon be available in the City of Chicago and Cook County. The Director, Navigation Center will be responsible for the 24/7 quality experience of 2-1-1 including calls, texts, and chats and will be responsible for the client interaction, referrals provided, and follow-up process. He/she/they will be responsible for contacts 24x7x365 for more than 95% of all contacts for the City of Chicago and Cook County. He/she/they will be responsible for the daily supervision of the resource navigators at the contact center. The Director will maintain strong professional relationships with health and human service agencies and proactively advocate for clients with critical needs. The Director will participate in attaining and maintaining accreditation from the Alliance of Information and Referral Systems (AIRS).

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and will soon be available in the City of Chicago and Cook County. 2-1-1 Metro Chicago is seeking a thoughtful, innovative individual to lead and guide a team in ensuring that Chicago’s 2-1-1 excels in the delivery of information and referral services to serve the community while providing a positive experience for the public, 2-1-1 staff, non-profit agencies and other customers via multiple mediums. This position reports to the Vice President, Initiatives & Public Programming (IPP).

The AVP, Technology Strategy (Chief Technology Officer, CTO) will focus on driving the technology strategy and innovation for the organization. The incumbent oversees the effective use of technology resources across the organization and collaborates with business department leaders to advise on technology solutions to enhance products and services from a digital perspective.

The Corporate Engagement Manager is accountable for managing and engaging an assigned portfolio of accounts of major partner corporations/organizations year-round to maximize relationships. Develops and implements workplace campaign strategies tailored to individual companies and designed to position United Way as the philanthropic partner of choice in community change. Ensures the delivery of a year-round engaging experience for all donors and volunteers. In addition, the Corporate Engagement Manager will be customer-focused, data-driven, innovative, and results-oriented.

This position performs a variety of high-level administrative functions where judgment and initiative are required to resolve problems and make recommendations. This position would provide support to members of the United Way of Metro Chicago Executive Team including the Chief People & Equity Officer, Chief Impact Officer, and Chief Finance Officer. The Executive Assistant also provides assistance in creating and sustaining a positive and engaging work environment for United Way employees.

Having a strong project management mindset, this position supports operations for United Way’s Community Impact team and ensures the deliverables of the Community Impact Plan are achieved. Manages all grant-making processes and deliverables for all United Way’s community investments, and other special grant programs and initiatives. Serves as the Community Impact team’s front-line representative to agency partners, generating mass communications, responding to agency information requests, and assisting agencies in navigating United Way of Metro Chicago’s online grants management system. Ensures integrity of partner agency data contained in grants management and other key systems.

As a member of the Resource Development Team, the Regional Director of Development West Suburban is accountable for leading the implementation of United Way of Metro Chicago’s (UWMC) strategic priorities in suburban West Cook and DuPage Counties. The RDD drives fundraising activities and the recruitment and engagement of the West Suburban Regional Board. Additionally, the RDD is engaged with community impact efforts and represents United Way in numerous community forums and meetings in a manner that represents the values and goals of the organization.

The Tocqueville Society Officer’s primary function will be to solicit, steward and engage $10,000+ donors to United Way of Metro Chicago through personal engagement and programmatic elements, in partnership with multiple organizational teams.