Careers

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy to remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and is being launched in Chicago and Cook County. The 211 Resource Navigator is the heart of 211, trained and certified to interact with a person in need, provide the best referrals available, and follow-up to make sure assistance has been received. The individual handles customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources while maintaining the confidentiality of the caller. The Supervisor leads the Resource Navigators to ensure they are delivering accurate, efficient, and empathetic service to those in need.

United Way of Metro Chicago is seeking a 2-1-1 Database Coordinator for Chicago and Cook County, an exciting initiative that connects community members with easily accessible and accurate information about community resources.  2-1-1 is a nationally recognized, easy to remember phone number that is currently available to about 95% of the American public. This service provides an efficient connection between people seeking assistance with available local health and human service resources.   The 2-1-1 Database Coordinator will focus on ensuring that the data available for the project is as up-to-date and accurate as possible, is representative of all geographies being served, and is in compliance with National Alliance of Information and Referral Systems (AIRS) and IL 2-1-1 standards.  The 2-1-1 Database Coordinator will also be responsible for regional reporting, organizing community awareness events, as well as managing overall updates in the system, raising community awareness of 2-1-1 and promoting collaboration among agencies at all times.

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and will soon be available in the City of Chicago and Cook County. 2-1-1 Metro Chicago is seeking a thoughtful, innovative individual to lead and guide a team in ensuring that Chicago’s 2-1-1 excels in the delivery of information and referral services to serve the community while providing a positive experience for the public, 2-1-1 staff, non-profit agencies and other customers via multiple mediums. This position reports to the Vice President, Initiatives & Public Programming (IPP).

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and is being launched in Chicago and Cook County. The 2-1-1 Resource Navigator is the heart of 2-1-1, trained and certified to interact with a person in need, provide the best referrals available, and follow up to make sure assistance has been received. The individual handles customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources while maintaining the caller's confidentiality. The individual handles sensitive information and adheres to HIPAA compliance. The individual ensures that responses to inquiries are completed timely and according to established service and the Alliance of Information and Referral Systems (AIRS) quality standards. This position focuses on showing empathy, patience, compassion, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, shelter, etc.

As a member of the Resource Development Team, the Foundation Relations Officer is accountable for leading the efforts to acquire funding from foundations throughout the Chicago region through strong relationship development, excellent writing skills, and passion for the organization’s mission. This externally facing role will require a skilled development professional who is passionate about building long-term, collaborative partnerships and is able to develop high-quality solicitation and grant materials to ensure that United Way of Metro Chicago builds lasting relationships with foundation funders.

The Manager of Community Impact is responsible for supporting the development and execution of the United Way’s Impact Grants strategy. The Manager supports the Director of Community Impact in clarifying core strategy and theory of action for program grants and monitoring funded partners’ achievement of goals. The role will also be responsible for deepening agency partnerships and creating opportunities for partners to share best practices and develop collaborative relationships.

The Web and Digital Content Strategist at United Way of Metro Chicago is responsible for maintaining United Way’s websites and providing strategic recommendations for updating, building, and creating content for United Way’s websites and marketing email campaigns. The Digital Content Strategist plans, tests, and implements high-performing web content and email campaigns into goals of stakeholder engagement and online giving. In addition, the Digital Content Strategist optimizes existing content to maximize online donation conversion, accessibility, and search engine optimization (SEO). The ideal candidate for this position would:

• Primarily:
• be able to assess current website state and make optimization recommendations (i.e., SEO, plugin updates, performance, page layout structure, website integrity and compliance, digital asset management)
• be a confident copy editor and content strategist, with the ability to shorten long-form copy for web, social, and email marketing campaigns
• research and maintain best practices that improve the organization’s website and presence in search results
• have some familiarity/experience with email marketing campaigns and platforms such as Salesforce Marketing Cloud and Constant Contact
• serve as a subject matter expert for United Way teams looking to create effective email and website communications with measurable engagement and goal conversion
• be a great multitasker, collaborator, problem solver, and detailed oriented

 

• Secondarily (working closely with the Marketing Director):
• create and maintain successful metrics, reports, and dashboards for email and website activity
• develop email programs (campaigns and automations) to deliver defined performance goals
• analyze email and website activity to identify stakeholder intents and interests
• research and maintain best practices in email deliverability, design, and effectiveness