WORKING AT UNITED WAY

At United Way, we are committed to maintaining a welcoming environment for every team member, and we believe each person has something valuable to contribute. Through the development of employee resource groups and a culture focused on the values of integrity, respect, collaboration, diversity and inclusion, and fun, we have built a dynamic workplace where employees can grow personally and professionally while bringing their best selves and ideas to the work we do.

THE UNITED WAY CULTURE

EMPLOYEE RESOURCE GROUPS

Employee Resource Groups (ERG) bring together United Way employees who are associated with a common identity, diversity or set of interests. Employees engage in initiatives and activities through ERGs to build relationships and help drive positive business results for the organization.

Racial Equity Committee: A diverse group of employees who engage in critical dialogue around race and politics that disproportionately impact black and brown communities and work to support the organization’s mission to be anti-racist.
Engagement Committee: A cross-functional group of employees who help influence cross-functional communications as well as create engaging activities throughout the year.

ORGANIZATIONAL VALUES

Integrity: We interact honestly, ethically and respectfully, regardless of position or department.
Respect: We empower employees to own and drive their function in pursuit of community impact.
Collaboration: We work together to create solutions and identify outcomes that benefit the long-term health and vitality of United Way and the community.
Diversity & Inclusion: We support a diverse and inclusive workplace to create a synergetic foundation of innovation, growth and sustained success for our organization.
Fun: We create an atmosphere of celebration and connectedness through quarterly staff rallies, visits to communities we serve and all-staff get-togethers.

Benefits of Working at United Way

Health and Wellness

Competitive medical, dental and vision insurance, as well as monthly wellness rebates, are offered to all full-time and eligible part-time employees.

Work / Life Balance/ Flexibility

Generous paid time, company holidays, remote and flexible scheduling options allow you to maintain and enjoy life outside of work.

Personal / Family Assistance

Disability coverage, family medical leave, paid parental leave, paid family leave and a comprehensive employee assistance program are just a few of the personal benefits offered to United Way employees.

Financial Well-Being / Security

Life insurance, critical illness, accident insurance, LifeLock coverage, transit reimbursements, 401k contributions, and health savings and flexible spending accounts help you to plan a strong financial future for you and your family.

Open Positions

Executive Director, 2-1-1

Posted:07/22/22

Overview

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and will soon be available in the City of Chicago and Cook County. 2-1-1 Metro Chicago is seeking a thoughtful, innovative individual to lead and guide a team in ensuring that Chicago’s 2-1-1 excels in the delivery of information and referral services to serve the community while providing a positive experience for the public, 2-1-1 staff, non-profit agencies and other customers via multiple mediums. This position reports to the Vice President, Initiatives & Public Programming (IPP).

Resource Navigator, 2-1-1

Posted:08/26/22

Overview

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and is being launched in Chicago and Cook County. The 2-1-1 Resource Navigator is the heart of 2-1-1, trained and certified to interact with a person in need, provide the best referrals available, and follow up to make sure assistance has been received. The individual handles customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources while maintaining the caller's confidentiality. The individual handles sensitive information and adheres to HIPAA compliance. The individual ensures that responses to inquiries are completed timely and according to established service and the Alliance of Information and Referral Systems (AIRS) quality standards. This position focuses on showing empathy, patience, compassion, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, shelter, etc.

Associate Vice President, Technology Strategy (Chief Technology Officer)

Posted:07/05/22

Overview

The AVP, Technology Strategy (Chief Technology Officer, CTO) will focus on driving the technology strategy and innovation for the organization. The incumbent oversees the effective use of technology resources across the organization and collaborates with business department leaders to advise on technology solutions to enhance products and services from a digital perspective.

(Cook County) Director, Community Engagement

Posted:08/26/22

Overview

The (CC) Director of Community Engagement is accountable for implementing United Way’s Neighborhood Network strategy, including leading the Cook County Transforming Places Initiative. The (CC) Director, Community Engagement position is a community-facing role and will collaborate closely with the Cook County Bureau of Economic Development, Community Impact, Partner Engagement, Resource Development, and MarCom teams. This role will also collaborate with Community Impact colleagues and other organizations across the suburban Cook County region to wrap resources into Neighborhood Networks, including capacity building, program grants, pro-bono assistance, corporate and community volunteers, government resources, and advocacy efforts. The (CC) Director of Community Engagement role is a three-year funded position in accordance with the implementation of the Cook County Transforming Places Pilot Program.

Manager, Grants & Database

Posted:08/03/22

Overview

Having a strong project management mindset, this position supports operations for United Way’s Community Impact team and ensures the deliverables of the Community Impact Plan are achieved. Manages all grant-making processes and deliverables for all United Way’s community investments, and other special grant programs and initiatives. Serves as the Community Impact team’s front-line representative to agency partners, generating mass communications, responding to agency information requests, and assisting agencies in navigating United Way of Metro Chicago’s online grants management system. Ensures integrity of partner agency data contained in grants management and other key systems.

Tocqueville Society Officer

Posted:07/08/22

Overview

The Tocqueville Society Officer’s primary function will be to solicit, steward and engage $10,000+ donors to United Way of Metro Chicago through personal engagement and programmatic elements, in partnership with multiple organizational teams.

Vice President, Initiatives and Public Programming

Posted:08/09/22

Overview

Reporting to the President and CEO, the new Vice President, Initiatives and Public Programming will serve as a key thought partner for the senior team. They will collaborate on strategies that amplify impact and build greater public awareness of the work needed to create a stronger, more equitable Chicago region. The Vice President, Initiatives and Public Programming also will have key responsibility for the United Way of Metro Chicago’s efforts to leverage and develop civic leadership capacity in our region. A core focus of the Vice President, Initiatives and Public Programming’s portfolio will include special initiatives, including overseeing the successful launch and operation of the new 2-1-1 human services system in Chicago and Cook County.

Web & Digital Content Strategist

Posted:08/17/22

Overview

The Web and Digital Content Strategist at United Way of Metro Chicago is responsible for maintaining United Way’s websites and providing strategic recommendations for updating, building, and creating content for United Way’s websites and marketing email campaigns. The Digital Content Strategist plans, tests, and implements high-performing web content and email campaigns into goals of stakeholder engagement and online giving. In addition, the Digital Content Strategist optimizes existing content to maximize online donation conversion, accessibility, and search engine optimization (SEO).

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