WORKING AT UNITED WAY

At United Way, we are committed to maintaining a welcoming environment for every team member, and we believe each person has something valuable to contribute. Through the development of employee resource groups and a culture focused on the values of integrity, respect, collaboration, diversity and inclusion, and fun, we have built a dynamic workplace where employees can grow personally and professionally while bringing their best selves and ideas to the work we do.

THE UNITED WAY CULTURE

EMPLOYEE RESOURCE GROUPS

Employee Resource Groups (ERG) bring together United Way employees who are associated with a common identity, diversity or set of interests. Employees engage in initiatives and activities through ERGs to build relationships and help drive positive business results for the organization.

Racial Equity Committee: A diverse group of employees who engage in critical dialogue around race and politics that disproportionately impact black and brown communities and work to support the organization’s mission to be anti-racist.
Engagement Committee: A cross-functional group of employees who help influence cross-functional communications as well as create engaging activities throughout the year.

ORGANIZATIONAL VALUES

Integrity: We interact honestly, ethically and respectfully, regardless of position or department.
Respect: We empower employees to own and drive their function in pursuit of community impact.
Collaboration: We work together to create solutions and identify outcomes that benefit the long-term health and vitality of United Way and the community.
Diversity & Inclusion: We support a diverse and inclusive workplace to create a synergetic foundation of innovation, growth and sustained success for our organization.
Fun: We create an atmosphere of celebration and connectedness through quarterly staff rallies, visits to communities we serve and all-staff get-togethers.

Benefits of Working at United Way

Health and Wellness

Competitive medical, dental and vision insurance, as well as monthly wellness rebates, are offered to all full-time and eligible part-time employees.

Work / Life Balance/ Flexibility

Generous paid time, company holidays, remote and flexible scheduling options allow you to maintain and enjoy life outside of work.

Personal / Family Assistance

Disability coverage, family medical leave, paid parental leave, paid family leave and a comprehensive employee assistance program are just a few of the personal benefits offered to United Way employees.

Financial Well-Being / Security

Life insurance, critical illness, accident insurance, LifeLock coverage, transit reimbursements, 401k contributions, and health savings and flexible spending accounts help you to plan a strong financial future for you and your family.

Open Positions

2-1-1 Supervisor

Posted:10/26/22

Overview

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy to remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and is being launched in Chicago and Cook County. The 211 Resource Navigator is the heart of 211, trained and certified to interact with a person in need, provide the best referrals available, and follow-up to make sure assistance has been received. The individual handles customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources while maintaining the confidentiality of the caller. The Supervisor leads the Resource Navigators to ensure they are delivering accurate, efficient, and empathetic service to those in need.

Database Coordinator, 2-1-1

Posted:10/25/22

Overview

United Way of Metro Chicago is seeking a 2-1-1 Database Coordinator for Chicago and Cook County, an exciting initiative that connects community members with easily accessible and accurate information about community resources.  2-1-1 is a nationally recognized, easy to remember phone number that is currently available to about 95% of the American public. This service provides an efficient connection between people seeking assistance with available local health and human service resources.   The 2-1-1 Database Coordinator will focus on ensuring that the data available for the project is as up-to-date and accurate as possible, is representative of all geographies being served, and is in compliance with National Alliance of Information and Referral Systems (AIRS) and IL 2-1-1 standards.  The 2-1-1 Database Coordinator will also be responsible for regional reporting, organizing community awareness events, as well as managing overall updates in the system, raising community awareness of 2-1-1 and promoting collaboration among agencies at all times.

Executive Director, 2-1-1

Posted:07/22/22

Overview

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and will soon be available in the City of Chicago and Cook County. 2-1-1 Metro Chicago is seeking a thoughtful, innovative individual to lead and guide a team in ensuring that Chicago’s 2-1-1 excels in the delivery of information and referral services to serve the community while providing a positive experience for the public, 2-1-1 staff, non-profit agencies and other customers via multiple mediums. This position reports to the Vice President, Initiatives & Public Programming (IPP).

Resource Navigator, 2-1-1

Posted:08/26/22

Overview

Similar to 9-1-1, 2-1-1 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs. The 2-1-1 service is widely available across the country and is being launched in Chicago and Cook County. The 2-1-1 Resource Navigator is the heart of 2-1-1, trained and certified to interact with a person in need, provide the best referrals available, and follow up to make sure assistance has been received. The individual handles customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources while maintaining the caller's confidentiality. The individual handles sensitive information and adheres to HIPAA compliance. The individual ensures that responses to inquiries are completed timely and according to established service and the Alliance of Information and Referral Systems (AIRS) quality standards. This position focuses on showing empathy, patience, compassion, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, shelter, etc.

Foundation Relations Officer

Posted:09/29/22

Overview

As a member of the Resource Development Team, the Foundation Relations Officer is accountable for leading the efforts to acquire funding from foundations throughout the Chicago region through strong relationship development, excellent writing skills, and passion for the organization’s mission. This externally facing role will require a skilled development professional who is passionate about building long-term, collaborative partnerships and is able to develop high-quality solicitation and grant materials to ensure that United Way of Metro Chicago builds lasting relationships with foundation funders.

Manager, Community Impact

Posted:11/14/22

Overview

The Manager of Community Impact is responsible for supporting the development and execution of the United Way’s Impact Grants strategy. The Manager supports the Director of Community Impact in clarifying core strategy and theory of action for program grants and monitoring funded partners’ achievement of goals. The role will also be responsible for deepening agency partnerships and creating opportunities for partners to share best practices and develop collaborative relationships.

Web & Digital Content Strategist

Posted:10/25/22

Overview

The Web and Digital Content Strategist at United Way of Metro Chicago is responsible for maintaining United Way’s websites and providing strategic recommendations for updating, building, and creating content for United Way’s websites and marketing email campaigns. The Digital Content Strategist plans, tests, and implements high-performing web content and email campaigns into goals of stakeholder engagement and online giving. In addition, the Digital Content Strategist optimizes existing content to maximize online donation conversion, accessibility, and search engine optimization (SEO). The ideal candidate for this position would:
  • Primarily:
  • be able to assess current website state and make optimization recommendations (i.e., SEO, plugin updates, performance, page layout structure, website integrity and compliance, digital asset management)
  • be a confident copy editor and content strategist, with the ability to shorten long-form copy for web, social, and email marketing campaigns
  • research and maintain best practices that improve the organization’s website and presence in search results
  • have some familiarity/experience with email marketing campaigns and platforms such as Salesforce Marketing Cloud and Constant Contact
  • serve as a subject matter expert for United Way teams looking to create effective email and website communications with measurable engagement and goal conversion
  • be a great multitasker, collaborator, problem solver, and detailed oriented
 
  • Secondarily (working closely with the Marketing Director):
  • create and maintain successful metrics, reports, and dashboards for email and website activity
  • develop email programs (campaigns and automations) to deliver defined performance goals
  • analyze email and website activity to identify stakeholder intents and interests
  • research and maintain best practices in email deliverability, design, and effectiveness

Give Money.

Invest in people. Invest in your neighborhood. Invest in a stronger Chicago.

Donate

Give Time.

Share your time. Share your talents. Share your love for community.

Volunteer
Pause Animation