Careers

2-1-1 is a nationally recognized, easy to remember phone number that quickly and effectively connects people in need with resources. In the case of 2-1-1, the connections are to human services and community resources tailored to meet caller needs.   The Resource Navigator handles customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources, while maintaining the confidentiality of the caller. This position focuses on showing empathy, patience, compassion, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, and shelter, etc.   The Bilingual Resource Navigator should have excellent command over the required language(s) English/Spanish and have the ability to assist customers in a professional manner.

The Associate Director for Safe and Peaceful Communities (PSPC) will work closely with and report to the Executive Director.  This position will serve as a thought partner and be at the center of the day-to-day work to help lead and manage the coalition of 50 funders, engage with community partners, and grow the field of violence reduction. Primary responsibilities will include strategy implementation, prioritizing opportunities for funding, coordinating across funders and community partners to effectuate the work, problem-solving on issues, assessing impact, and leading the project management and execution of PSPC’s goals. As we build a small but mighty team, PSPC seeks an individual that values its mission, is equity-minded, and has a passion for increasing community and public safety.    

The Director, is accountable for oversight of government and private grant accounting for United Way of Metro Chicago (“UWMC”). The Director maintains complete and organized grant accounting files that comply with both accounting and government standards.  The Director works closely as a business advisor and consultant to the AVP of Finance & CFO.

As a member of the Resource Development Team, the Foundation Relations Officer is accountable for leading the efforts to acquire funding from foundations throughout the Chicago region through strong relationship development, excellent writing skills, and passion for the organization’s mission. This externally facing role will require a skilled development professional who is passionate about building long-term, collaborative partnerships and is able to develop high-quality solicitation and grant materials to ensure that United Way of Metro Chicago builds lasting relationships with foundation funders.

The (Giving) Tocqueville Society Officer’s primary function will be to solicit, steward and engage $10,000+ donors to United Way of Metro Chicago through personal engagement and programmatic elements, in partnership with multiple organizational teams.

Under the direction of the Chief Information & Technology Officer, the Information Technology Support Specialist will provide technology support and assistance for the employees of 211 Metro Chicago (as well as United Way of Metro Chicago as needed).

The Senior Manager, Web & Digital at United Way of Metro Chicago is responsible for maintaining United Way’s websites and providing strategic recommendations for updating, building, and creating content for United Way’s websites and marketing email campaigns. The Senior Manager, Web & Digital plans, tests, and implements high-performing web content and email campaigns into goals of stakeholder engagement and online giving. In addition, the Senior Manager, Web & Digital optimizes existing content to maximize online donation conversion, accessibility, and search engine optimization (SEO).