01.23.24

211 Metro Chicago Celebrates One Year of Impact

The 211 Metro Chicago contact center is calm, almost peaceful. The 2-1-1 team is anything but idle, though. Each Resource Navigator keeps their voice low so their colleagues in cubicles nearby can field calls without distraction. They’re patient and poised as they listen to someone on the other end of the line tell them about recent challenges – and what they need.

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