211 Metro Chicago Celebrates One Year of Impact

The 211 Metro Chicago contact center is calm, almost peaceful. The 2-1-1 team is anything but idle, though. Each Resource Navigator keeps their voice low so their colleagues in cubicles nearby can field calls without distraction. They’re patient and poised as they listen to someone on the other end of the line tell them about recent challenges – and what they need.

211 Metro Chicago Connects Thousands of Residents in First Six Months

211 Metro Chicago was a decade in the making. The free, confidential helpline was launched by United Way of Metro Chicago, the City of Chicago, and Cook County in January 2023. 2-1-1 connects Cook County residents to essential health and social service resources and is a natural extension of the critical work we have been doing for 90 years – the work of meeting our neighbors’ basic needs.

211 Metro Chicago Is Meeting a Critical Need – And There Is More We Can Do

United Way of Metro Chicago had been working to launch a 211 helpline for the region for more than a decade. Now, eight months into operating it and serving as Executive Director, I see the benefit 211 is having and understand now more than ever the unique nature of the needs facing Chicagoans and Cook County residents.