United Way of Metro Chicago Responds: Showing Up for Our Communities When It Matters Most

This year tested our communities in complex ways. It also reinforced something we have long known: progress happens when we come together.

2-1-1 Team Spotlight: LovelyRasheeda & Armando

Meet the compassionate people who make 2-1-1 possible. Resource Navigators LovelyRasheeda and Armando help people get connected to what they need most.

2-1-1 Responds to Growing Housing Needs

Housing remains one of the most pressing needs across the Chicago region — and 211 Metro Chicago is here to help people find a safe and stable home.

2-1-1 Agency Spotlight: The Alliance to End Homelessness

In close partnership with 211 Metro Chicago, the Alliance to End Homelessness is helping people find stable housing — and working hard to end homelessness across suburban Cook County.

Impacted by Recent Storms? Contact 2-1-1

211 Metro Chicago Executive Director Richard LaPratt highlights immediate needs following the severe weather — and how 2-1-1 is responding to connect residents to cooling centers, food, utility support, and more.

The State of the Social Safety Net: Local Impacts of the National Housing Crisis

United Way of Metro Chicago hosted panelists Amber S. Hendley of the Chicago Bungalow Association, Carolyn K. Ross of All Chicago Making Homelessness History, and Jung Yoon of the City of Chicago Mayor’s Office for a discussion about how housing instability affects neighborhoods across Chicago — and why strong, coordinated systems are essential to helping residents stay housed and thrive.

Healthcare Demand Surges in Cook County: A System-Level Signal

Cook County is experiencing a sharp rise in healthcare-related needs, straining the social service system — and 2-1-1 is here to help. Check out the latest data and how we’re responding.

2-1-1 Team Spotlight: Cherry & Mike

Meet the compassionate people who make 2-1-1 possible! Resource Navigators Cherry and Mike help people get connected to what they need most. For Cherry, the most meaningful part of her work begins the moment she starts her shift, “putting on my headset knowing I’m about to change someone’s life by giving them hope, peace of mind, and a solution with resources that many people don’t know are available to them,” she said. For Mike, he brings calm and care to every call he answers, offering life-changing support, one conversation at a time.

2-1-1 Agency Spotlight: Greater Chicago Food Depository

In close partnership with 211 Metro Chicago, the Greater Chicago Food Depository is helping ensure neighbors can access food and critical resources during a time of significant policy change.

Letter from Our President: Rapid Response and Thanksgiving

The past couple of months have been a uniquely challenging time for our city and surrounding communities. The amazing thing to me is that, through all the amplified complexities, our partners continue to show an unmatched resolve and commitment to ensure families are safe and that the progress achieved to date continues.