2-1-1 Responds to Growing Housing Needs
Housing remains one of the most pressing needs across the Chicago region — and 211 Metro Chicago is here to help people find a safe and stable home.
Housing remains one of the most pressing needs across the Chicago region — and 211 Metro Chicago is here to help people find a safe and stable home.
211 Metro Chicago Executive Director Richard LaPratt highlights immediate needs following the severe weather — and how 2-1-1 is responding to connect residents to cooling centers, food, utility support, and more.
Cook County is experiencing a sharp rise in healthcare-related needs, straining the social service system — and 2-1-1 is here to help. Check out the latest data and how we’re responding.
The 211 Metro Chicago contact center is calm, almost peaceful. The 2-1-1 team is anything but idle, though. Each Resource Navigator keeps their voice low so their colleagues in cubicles nearby can field calls without distraction. They’re patient and poised as they listen to someone on the other end of the line tell them about recent challenges – and what they need.
United Way of Metro Chicago had been working to launch a 211 helpline for the region for more than a decade. Now, eight months into operating it and serving as Executive Director, I see the benefit 211 is having and understand now more than ever the unique nature of the needs facing Chicagoans and Cook County residents.