211 Metro Chicago Connects Thousands of Residents in First Six Months

211 Metro Chicago was a decade in the making. The free, confidential helpline was launched by United Way of Metro Chicago, the City of Chicago, and Cook County in January 2023. 2-1-1 connects Cook County residents to essential health and social service resources and is a natural extension of the critical work we have been doing for 90 years – the work of meeting our neighbors’ basic needs.

Deepening Our Impact in the Suburbs

For more than a decade, United Way of Metro Chicago has been working alongside community partners through place-based, resident-led transformation. In 2023, we deepened this commitment in the suburbs through the launch of four new Neighborhood Networks: Elgin, Ford Heights/Chicago Heights, Harvey, and Park Forest/Richton Park.